Returns & Refunds

Fabrics, Wovens & Wallpapers

Our fabrics, wovens and wallpapers are printed, woven, cut or otherwise supplied to order. As a result, we are unable to accept returns or exchanges unless goods are faulty, damaged or incorrect.

We recommend checking all product details, quantities and specifications carefully before placing your order.

Faulty or Damaged Goods

In the unlikely event that your fabric, woven or wallpaper arrives faulty, damaged or incorrect, please contact us within 14 calendar days of delivery, providing details of the issue and photographs where possible.

Please inspect all goods before cutting, hanging, upholstering or otherwise using them. If you believe there is a fault, please do not cut, install or use the goods while the issue is being assessed.

All claims are assessed on a case-by-case basis.

Our fabrics are made using natural fibres and specialist printing and weaving processes. Slight variations in weave, colour and texture, together with characteristics such as slubs and other natural irregularities, may occur. These are inherent characteristics of the materials and production processes and are not considered faults.

Refunds

Where a refund is approved, it will be processed to the original method of payment. Please allow up to 10 working days for the refund to appear, depending on your payment provider.

Where goods are confirmed to be faulty, damaged or incorrect, reasonable return shipping costs will be covered or reimbursed by Virginia White Collection where applicable. Original shipping charges are otherwise non-refundable.