Privacy Policy

Last updated: September 2026

Virginia White Collection respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or place an order.

Information We Collect

We may collect personal information when you:

  • place an order or order samples through our website;

  • make an enquiry or contact us;

  • apply for a trade account;

  • subscribe to our mailing list; or

  • otherwise interact with our website.

This information may include your name, email address, telephone number, billing and delivery address, company details and information relating to your order or enquiry.

Payment information is processed securely by our payment providers. Virginia White Collection does not directly store your full payment card details.

Our website may also collect certain technical information about how you use the site, such as your IP address, browser or device information and website activity, including through cookies and analytics technologies.

How We Use Your Information

We use your personal information where necessary to:

  • process, fulfil and manage orders and sample requests;

  • respond to enquiries and provide customer service;

  • process and manage trade account applications;

  • communicate with you about an order or enquiry;

  • maintain our business, financial and accounting records;

  • operate and improve our website; and

  • send you marketing communications where you have chosen to receive them.

We process personal data where it is necessary to fulfil a contract with you, comply with our legal obligations, pursue our legitimate business interests, or where you have given us your consent, as applicable.

Marketing Communications

If you choose to join our mailing list, we may use your email address to send you news, product launches and other updates from Virginia White Collection.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include our website and ecommerce platform, payment processors, delivery and logistics partners, email and marketing service providers, professional advisers and other service providers acting on our behalf.

We may also disclose information where required to do so by law.

Cookies

Our website uses cookies and similar technologies to enable the website to function and, where permitted, to understand how visitors use the site.

Where required, you can manage your preferences through the cookie settings available on our website.

Data Storage and Retention

We take appropriate measures to protect the personal information we hold.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

Some of the service providers we use may process or store personal information outside the UK. Where this occurs, appropriate safeguards are used as required by applicable data protection law.

Your Rights

Under applicable data protection law, you may have rights in relation to your personal information, including the right to request access to, correction of or deletion of your personal data, and in certain circumstances to restrict or object to its processing.

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us.

Virginia White Collection Ltd is the data controller responsible for your personal information.

Registered in England & Wales No. 09165027

Registered Office: 4 Maltings Garth, Thurston, Bury St. Edmonds, Suffolk, IP31 3PP